Helpline: 0121 708 0865
Open: Mon to Fri 8.30am to 5pm

Returns Policy

  • In compliance with the Consumer Contracts Regulations (2014) you may cancel your order up to seven days after receipt of your goods and receive a full refund for the cost of the product.  Your notice of cancellation maybe be in writing, email, fax or given in person at our premises if you bring the item back to us.  The return address is Kingdom Appliances c/o Washcraft Appliances (UK) Ltd, St Clements Road, Nechells, Birmingham, B7 5AF; FAX: 0121 3285796; email:
  • Please Note: Be aware that items bought under auction format are not covered under 'Sales of Goods Act 1979' or the 'Distance Selling Regulations' if they are listed as used/refurbished/graded and auction items are sold as described in the listing.
  • The goods must be returned, at your cost, to our Birmingham location (see above for address) in the same condition they were delivered to you within 14 days from your notice of cancellation.  We may be able to collect item(s) from you in some cases, if we decide to do so there would be a collection charge that you would need to pay to us before collection is arranged.  The cost of collection is the true cost of us traveling to the collection address and back to our base in Birmingham.
  • You must not have used the item, consumers are under a duty to take reasonable care of the goods while in their possession, we ask you to keep as much of the original packaging as possible.  If you have unpacked the product from its original packaging then please inform our customer care department prior to returning it to us.
  • We have the right to make a deduction to reflect the reduced selling value of the product (if appropriate), for any missing parts or accessories and a deduction for any damage that may have been caused during transit whilst being returned by you.
  • Upon satisfactory inspection of the goods, a refund will be issued.
  • You have the right to cancel your order at any time before goods are delivered to you for any reason however a cancellation charge will apply if we have already dispatched the goods to cover handling, administration and restocking. This is currently 20% of the product price.
  • If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents) and you have checked the troubleshooting section of the Product's User Manual, please contact the manufacturer or us at your earliest convenience. Arrangements will be made for an approved engineer from the manufacturer to visit you free of charge.
  • Please note all product guarantees’ specifically exclude faults caused by accident, neglect, misuse or normal wear and tear, and routine maintenance.
  • If the product is diagnosed as faulty by the engineer then the item will be repaired by the manufacturer; if they cannot repair it and cannot offer a product exchange then we reserve the right to collect and repair the item at our workshop or at your property.  If we are unable to repair the item then we will offer, if possible, a replacement of a comparable condition and age. If we do not have a suitable replacement, a refund will be offered with a deduction to reflect the benefit, in terms of time, enjoyed by the customer and costs to cover any missing accessories/components or excessive wear and damage.
  • We are not responsible for any costs associated with the de-installation and re-installation of built-in or integrated appliances under any circumstances.
  • Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge or a collection charge may be incurred.
  • We are not responsible for any claims or losses arising from the failure of any product.  We strongly recommend you cover any contents stored or used in our products under your home insurance policy.
  • Unless otherwise stated on our product listings, all products we sell are supplied for domestic/home use ONLY.  Your warranty is void/invalid if products are used for anything other than domestic use i.e. commercial use.
  • The warranty is valid for only the original purchaser of the item named on the invoice.  Only the original purchaser can claim for service under warranty/repair/exchange/refund of any item we supply.
  • Return to base warranty       - If you have purchased an appliance from us with 'return to base warranty' and are unfortunate to have had the appliance develop a fault within the warranty period then you would need to contact us to arrange a repair. We endeavour to collect, repair and return the item within 2 weeks of the fault being reported. Please be aware that it is your responsibility to have the item disconnected and also to be reconnected once item repaired. We do not connect/disconnect/install/remove from housing any item under any circumstance(s).  The  item under warranty will only be collected from the purchasers billing or delivery address and returned back there.  Please have your invoice number and description of fault attached to the faulty item for collection.  Where possible we will provide a temporary appliance for you to use whilst yours is being repaired.  Contact us on: 0121-3284445 (Monday - Friday 8.30-5pm) to report a fault.
  • You are required to examine your goods thoroughly on delivery prior to signing the delivery driver’s notes.If someone else signs on your behalf they take responsibility and the exact rules apply as if you had signed for it yourself.
  • For New Graded and Ex-display Items:  If your inspection shows that an item has damage not previously advised then you must inform the driver of this damage, detail it on the delivery notes and contact us on 0121 328 4445 for further instructions whilst the driver is still present.  If this occurs outside of our business hours (see contact us page) then the item must be rejected by the customer and returned with the driver.  Customers will be liable for the cost of delivery and/or collection if this procedure is not followed.  No claims for damage(s) will be accepted once the driver’s notes have been signed as receiving an item 'as described' or where they have been signed as unchecked.  In any case we will not accept any claims for damage or shortages after 48 hours.
  • For Brand New Boxed Items:  If your inspection shows that there is damage to the outer packaging or to the item itself, then this must be noted on the driver’s paperwork and the item must be rejected and returned with the driver. In all other cases, it will be deemed the item is satisfactory and you will be responsible for the goods and as such any loss or damage to the goods shall be at your own risk and expense thereafter.  In any case we will not accept any claims for damage or shortages after 48 hours.
  • We will endeavour to replace damaged items as quickly as possible.