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Return & After-Sales

Return & After-Sales Request

Tell us what has happened and what help you need. We will review your request against your order and the applicable policy before confirming any repair, replacement, collection or refund.

Please do not return an item or arrange a collection until the After-Sales Team has advised you. For urgent help, call 0121 708 0865 (Monday–Friday, 8.30am–4pm).

By continuing, you can review the Terms & Conditions and Returns Policy. Do not include card, bank or payment details in this form.

1. Your details

Fields marked * are required.

2. Order & product details

This helps us find the correct purchase and warranty record.

A collection is not automatically approved. For return-to-base warranty claims, collection and return are only available from the purchaser's billing or delivery address.

3. Tell us what you need

Your selections provide the correct next-step guidance; they do not guarantee an outcome.

What has happened? *
What outcome would you prefer? *

Choose a request type

Select what has happened and your preferred outcome to see the appropriate policy guidance.

4. Confirm & send

We will use your details to handle this return or after-sales request.

Submitting a request does not authorise a return, collection, repair, replacement or refund. We will contact you after reviewing the details and supporting evidence.

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What is a New Graded item?

A new, unused appliance that may have minor marks or blemishes on the housing.

An item missing its original packaging, or the original packaging has been opened or is no longer sealed.

We take great pride in accurately describing any blemishes or marks on our New Graded products. And they are supplied with a 1 Year Manufacturer Warranty.

Please see over 10,000 feedbacks left on our Ebay stores:
kingdomappliances or kitchens-and-more or whitegoods_warehouse.

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What is a Refurbished Product?

An out of the box appliance that has been returned to the retailer within 28-days of purchase. It may have minor marks or blemishes.

The item has been fully tested in our manufacturer approved test centre and is supplied with a 1 year manufacturer warranty.

We take great pride in accurately describing any blemishes or marks on our Refurbished products.

Please see over 10,000 feedbacks left on our Ebay stores:
kingdomappliances or kitchens-and-more or whitegoods_warehouse.