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Delivery Policy

  • We use a combination of our own vehicles and drivers supported by third party logistics providers to undertake our deliveries.We use this approach to keep down the cost of delivery.
  • It is our decision which carrier we use to undertake a delivery. This is usually determined by the type of product being offered for sale and/or your location, for example, a hob would most likely be delivered by a network carrier, whereas a washing machine would most likely be delivered on our dedicated transport.  If you live in certain parts of Wales, the northern areas close to the Scottish border and the southern counties we may use a palletised delivery service who only deliver to the kerbside (you will have to arrange yourself for items to be taken indoors).
  • We deliver to most postcodes in the UK, however, some delivery postcodes are subject to separate quotation due to their distance from our despatch warehouse located in Birmingham. One of our advisors will provide this quotation by telephone.
  • If you are purchasing more than 1 item, then the highest item delivery cost will be given as the delivery charge plus £5 to cover all additional items.
  • We aim to despatch all orders as soon as possible and will contact you by phone prior to delivery.
  • We offer 2 delivery service levels: standard service is delivery up to 10 working days and express service is within 3 working days.There is an additional charge for express delivery and this will be advised at the time of ordering.
  • On occasions delay in delivery of goods is sometimes outside our direct control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. We will notify you of any delays in delivery at our earliest opportunity.
  • Unless otherwise expressly stated, any free delivery promotion is applicable to specific items for a limited period only.
  • We will only deliver goods to the address on the order.
  • Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. Delivery times and service standards start from and are calculated from the first working day after we have received full payment (Please ensure we have a contact number to arrange delivery with you or delivery will be delayed further). 
  • We operate an all day delivery slot however out of courtesy we will inform you (by phone/email/ebay message/voicemail) on the afternoon prior to delivery whether you have an AM or PM delivery.  Our delivery driver always calls the number provided with your order details at least 30 minutes to an hour prior to delivery.  Please ensure we have all the contact phone numbers you are available on to reach you on the date of delivery.
  • If you are unable to accept delivery on the day we have agreed, please notify our National Customer Support Centre as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we will charge a second delivery fee.
  • The delivery charges are to doorstep only by a single-man driver. If you have any special circumstances relating to delivery (for example you live in a flat, if there are stairs to negotiate, if there are access restrictions, etc) please make us aware of this at time of purchase and we shall endeavor to arrange a special delivery for you, this may come with an additional charge, please contact us for further information.
  • Our drivers are instructed to deliver items to the door only (ground floor door if you live in apartments/flats/maisonette).  If you would like the item(s) to be placed within the property it will be at your own risk and the agreement will be between you and the driver.
  • Liability for the item(s) only applies up to your door and neither we nor any of our logistics providers will take responsibility for any damage that may be caused to either the item(s) or your property beyond your door caused either by you, the driver, or both.
  • We strongly recommend that you do not book fitters for your appliances until you have received, inspected and are fully satisfied with your goods.We will not accept any liability for losses or costs arising from a delay in having your products fitted howsoever caused.
  • We only offer a 1 man delivery service
  • We will not refund the cost of delivery in any circumstances.