Call us on: 0121 708 0865
Open From Mon to Fri - 8.30am to 5pm

Delivery Policy

  • We use a combination of our own vehicles and drivers supported by third party logistics providers to undertake our deliveries.We use this approach to keep down the cost of delivery.
  • It is our decision which carrier we use to undertake a delivery. This is usually determined by the type of product being offered for sale and/or your location, for example, a hob would most likely be delivered by a network carrier, whereas a washing machine would most likely be delivered on our dedicated transport.  If you live in certain parts of Wales, the northern areas close to the Scottish border and the southern counties we may use a palletised delivery service who only deliver to the kerbside (you will have to arrange for items to be taken indoors).
  • We deliver to most postcodes in the UK free of charge, however, some delivery postcodes are subject to separate quotation due to their distance from our despatch warehouse located in Birmingham. One of our customer advisors can provide this quotation.
  • If you are purchasing more than 1 item and your area is chargeable, the highest item delivery cost will be given as the delivery charge plus £5 for each additional item.
  • We aim to despatch all orders as soon as possible and will contact you by phone prior to delivery.
  • We offer 3 delivery service levels: standard service (delivery up to 10 working days), express service (within 3 working days) and a next day service.There is an additional charge for express and next day delivery. Please contact us for a quotation before completing your order.
  • We can delay deliveries for a maximum of 10 working days. 
  • On occasions delay in the delivery of goods is sometimes outside our direct control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. We will notify you of any delays in delivery at our earliest opportunity.
  • Unless otherwise expressly stated, any free delivery promotion is applicable to specific items for a limited period only.
  • We will only deliver goods to the address on the order.
  • Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. Delivery times and service standards start from and are calculated from the first working day after we have received full payment (Please ensure we have a valid contact number to arrange delivery with you or your delivery may be delayed). 
  • We operate an all day delivery slot however out of courtesy we will inform you (by phone/email/eBay message/voicemail) on the afternoon prior to delivery whether you will have an AM or PM delivery.  Our delivery driver will also call the number provided with your order details at least 20 minutes to an hour prior to delivery.
  • If you are unable to accept delivery on the day we have agreed, please notify our Despatch Team as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, there will be a second delivery fee incurred to you.
  • Delivery is to the doorstep only by a single-man driver. If you have any special circumstances relating to delivery (for example you live in a flat, if there are stairs and no lift, if there are access restrictions, etc) please make us aware of this at time of purchase and we shall endeavor to arrange a special delivery for you, this may come with an additional charge, please contact us for further information.
  • Our drivers are instructed to deliver items to the door only (ground floor door if you live in apartments/flats/maisonette).  If you would like the item(s) to be placed within the property it will be at your own risk and the agreement will be between you and the driver.
  • Liability for the item(s) only applies up to your door and neither we nor any of our logistics providers will take responsibility for any damage that may be caused to either the item(s) or your property beyond your door caused either by you, the driver, or both.
  • We strongly recommend that you do not book fitters for your appliances until you have received, inspected and are fully satisfied with your goods. We will not accept any liability for losses or costs arising from a delay in having your products fitted howsoever caused.
  • We only offer a 1 man delivery service
  • We will not refund the cost of delivery in any circumstances.