Call us on: 0121 708 0865
Open From Mon to Fri - 8.30am to 5pm

FAQs

Do you provide installation and connection?

At the present time we do not offer an installation / connection service. We would simply deliver your item to you. 



Can I collect my item?

Absolutely. You will be provided with the option to collect your item when completing your order. Do be sure to leave us a telephone number so we can contact you to organise the collection! 



Will you take my old appliance away?

We can provide an additional service to take your old appliance away to be recycled at the same time as delivering your new one.  There is a small charge for this service of £14.99.  

The item to be recycled must be outside the property on the day of delivery.  If the item is not ready for collection, you will have to find alternative means to recycle it as we cannot make another trip to collect it. 

For your peace of mind, all appliances removed are subject to recycling and disposal processes in full compliance with the WEEE directive.



Can someone sign for the delivery on my behalf?

Yes. However, you must be aware that anyone who signs on your behalf takes full responsibility of accepting the order and the same conditions apply as if you had signed for it yourself. 



Is there a charge for delivery?

We deliver to most areas in the UK free of charge. You can use our postcode checker to see if you apply for a free delivery when completing your order.



How long will my delivery take?

We aim to deliver within 5 working days of receiving of your order with our standard delivery service. In exceptional circumstances our standard delivery can take up to 10 working days. We also offer an express and next day delivery service - contact us for further details. 



What if my item arrives with more cosmetic marks?

If you find that an item has additional marks not previously advertised, detail the marks on your delivery note and contact us on 0121 708 0865 while the driver is still present. 

If this occurs outside of our business hours, make note of the marks and return the item with the driver - our dedicated After-Sales Team will follow this up with you when we reopen.   



Is payment on your website secure?

We take the security and safety of our customers card details with the utmost importance.

All payments on our website are processed through Opayo or PayPal -  leading payment service providers, whose secure systems are certified by both Visa and MasterCard  

Your browser will go into 'secure mode' as soon as you click into the secure payment section. Being in 'secure mode' means that all of your details are encrypted to keep them safe. As an additional security measure, no credit card details are stored once your order has been processed.



What payments do you accept?

We accept all major credit and debit cards including Visa, Mastercard, Visa Delta, Maestro, Solo but not American Express.



Can I cancel my order?

You can cancel your order for an immediate refund at any time preceding despatch of the goods. If your order has been despatched, we will process your refund after the item(s) are returned to our Birmingham warehouse. 



Why has my appliance arrived without a connection cable?

All built in single ovens, double ovens, electric hobs and freestanding electric cookers we sell are sold without a power cable.  Safety legislation dictates that our electric cookers must be installed by a qualified electrician who should supply the correct size cable and carry out the necessary safety tests and for this reason the product is supplied without cable.



What are your terms and conditions?

Our Terms & Conditions can be viewed by clicking here



Do your items come with any warranty?

All our appliances are supplied with a 12 months manufacturer's warranty unless mentioned otherwise.



Can you give 'bulk discounts' if I purchase multiple appliances?

We always offer the best deals at the best price. Please contact our sales team on 0121 708 0865 with your basket details to check what discounts may be available.