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This Website,www.kingdomappliances.co.uk, is operated and owned by
Washcraft Appliances (UK) Limited (Us, We). These terms will apply to all
purchases of items from us, whether you (Customer, Your) are ordering
online, in person or by telephone. Please read this document carefully and
print it off or download it before placing your order. Please note all
appliances sold are intended for Domestic use only. Use of appliances for
Commercial purposes will invalidate any warranty.
We may change these Terms and Conditions at any time. Any changes will take
effect on the date they are posted on to the site (see date above). You will be
asked to read and accept the Terms and Conditions each time you place an order
to ensure that you are familiar with the most current ones.
These Terms and Conditions
are governed by English law and are subject to the non-exclusive
jurisdiction of the English courts. We do not accept amendments to these
Terms and Conditions.
They do not affect your
statutory rights. Please read them carefully.
Failure by us to enforce
any of these Terms and Conditions will not affect our right to enforce the
rest of these terms and conditions.
Reference is made to our
National Customer Support Centre which can be contacted on 0121 328 4445.
Kingdom Appliance is a
Trading name of Washcraft Appliances (UK) Limited and is registered in
England and Wales, Company Number 4915397 V.A.T. No. 844 3290 28, with
registered offices at St Clements Road, Nechells, Birmingham , B7 5AF.
2. Your Agreement With Us
We will treat each order
for goods as an offer by you to purchase the goods subject to these terms
and conditions.
To order goods over the
telephone or on our website, you must be at least 18 years of age and
accept delivery within the UK.
All telephone orders will be acknowledged verbally at the time of order,
and all orders placed on our website will be acknowledged electronically
by e-mail. Please note that verbal and/or electronic acknowledgments do
not constitute order confirmation or order acceptance. Your order will be
accepted and the creation of a legally binding contract between you and us
will take place once the goods have been dispatched or collected.
(Alternatively, we may decline all or part of your order for any reason,
in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or
not to accept your order we may use certain information about you,
including any received from credit reference agency checks. This helps to
protect you and us against fraudulent transactions.
We will tell you if your
payment details cannot be authorised for any reason and may invite you to
pay by another method. Please note that products, prices and offers in our
stores may differ from those either featured on our website or promoted
through the Kingdom Appliance Call Centre.
The total cost of your
order will be the price of the products, any additional services you
choose plus any applicable delivery charge.
The total price payable
will be stipulated at the time when you place your order whether or not
the order has been acknowledged. We are entitled to make adjustments to
the price to take account of any increase in our supplier’s prices, or the
imposition of any taxes or duties, or if due to an error or omission the
price published for the goods is wrong whether or not the order has been
acknowledged. We will inform you of the correct price and give you the
opportunity to cancel the order. All prices are inclusive of VAT but exclusive
of delivery charges which will be payable as indicated at the time the
order is placed.
From time to time the
prices displayed on our website may be different if you are directed to it
from a third party website. Purchases at these prices can only be made on
our website and by arriving on it through a relevant third party website;
these prices will not be available in-store or over the telephone.
Prices, offers and products
are subject to availability and may change before (but not after) we
accept your order. If a product becomes unavailable we may offer you an
alternative.
All product specifications,
images, descriptions and other information communicated by us, whether
displayed on our price tickets, computer systems and/or website or
communicated over the telephone, have been made accessible by suppliers,
manufacturers, publications, publicists and/or gathered from public domain
sources. Our intention is that all information should be as accurate and
up-to-date as possible. However, just occasionally we make or discover an
error in the price or description of a product; as such we cannot
guarantee the reliability or accuracy of the information communicated and
accept no liability for any losses or costs incurred as a result. If we
discover such an error on a product, which you have ordered, we will
inform you as soon as possible and ask whether you wish to continue with
your order or cancel it.
Full product details are
available from the manufacturer’s brochures or their websites. All
accessories supplied with a product are subject to upgrade or change at
the manufacturer’s discretion. We will supply the product as supplied to
us by the manufacturer.
3. Payment
You can pay for your order
by Visa, MasterCard, Delta/Connect, Solo, Electron or Switch. We will take
all reasonable care to keep your order details and payment secure, but,
unless we are negligent, we will not be liable for any losses if an
unauthorised third party obtains access to your information. Payments by
credit card are not subject to any surcharge.
At Kingdom Appliances we
take security very seriously and treat the safety of our customer’s credit
card details with the utmost importance.
All payments are processed through 'Realex Payments' the leading European
payment service provider, whose secure systems are certified by both Visa
and MasterCard.
The Web browser will go into 'secure mode' as soon as you click into the
secure payment section. Being in 'secure mode' means that all of your
details are encrypted to keep them secure. As an additional security
measure, no credit card details are stored once your order has been
processed.
When placing an order on
our web site you must make sure of the following:
* The site address on the payment screen begins with
HTTPS
* A padlock is shown in the bottom bar on your browser
* The padlock when clicked allows you to verify the
site's security certificate
You must provide us with
your exact billing address and telephone number when placing your order;
this is the address and telephone number which your credit or debit card
bank has on file for you. Your order will only be processed once
authorisation of your credit or debit card has been properly received.
If billing and delivery
addresses are not the same, we may require a utility bill for
confirmation.
If you are collecting items
from us, we ONLY accept payment by
card or cash on collection.
All prices quoted on our
website include VAT.
4. Availability
Although we have a policy
of only offering products we physically stock, there may be occasions
where through human error or mistakes some items may not be available. In
these instances we will contact you with suggestions of goods of
equivalent quality and wherever possible a similar price.
All goods and services are
subject to availability and may be withdrawn at any time. If we do not
supply the goods for any reason we will not charge you for these and we
will refund any money already paid for them. However, we will not be
responsible for compensating you for any losses you may suffer if we do
not supply the goods.
5. Delivery
We use a combination of our
own vehicles and drivers supported by third party logistics providers to
undertake our deliveries.We use this approach to keep down the cost of
delivery.
It is our decision which
carrier we use to undertake a delivery. This is usually determined by the
type of product being offered for sale and/or your location, for example, a hob would most
likely be delivered by a network carrier, whereas a washing machine would
most likely be delivered on our dedicated transport. If you live in certain parts of Wales, the northern areas close to the Scottish border and the southern counties we may use a palletised delivery service who only deliver to the kerbside (you will have to arrange yourself for items to be taken indoors).
We deliver to most
postcodes in the UK,
however, some delivery postcodes are subject to separate quotation due to
their distance from our despatch warehouse located in Birmingham. One of
our advisors will provide this quotation by telephone.
If you are purchasing more
than 1 item, then the highest item delivery cost will be given as the
delivery charge plus £5 to cover all additional items.
We aim to despatch all
orders as soon as possible and will contact you by phone prior to delivery.
We offer 2 delivery service
levels: standard service is delivery up to 10 working days and
express service is within 3 working days.There is an additional charge for
express delivery and this will be advised at the time of ordering.
On occasions delay in
delivery of goods is sometimes outside our direct control. As such,
delivery cannot be guaranteed and any dates we specify for the delivery of
the goods are approximate only. We shall not be liable for any losses,
costs, damages, charges, or expenses caused by any delay for delivery of
the goods. We will notify you of any delays in delivery at our earliest
opportunity.
Unless otherwise expressly
stated, any free delivery promotion is applicable to specific items for a
limited period only.
We will only deliver goods
to the address on the order.
Delivery times are
calculated in working dates, i.e. Monday to Friday inclusive but excluding
bank holidays. Delivery times and service standards start from and
are calculated from the first working day after we have received full payment (Please ensure we have a contact number to arrange delivery with you or delivery will be delayed further).
If you are unable to accept
delivery on the day we have agreed, please notify our National Customer
Support Centre as soon as possible and at least 24 hours ahead of the
planned delivery day. If you do not notify us within this time and we were
unable to deliver the goods to your home on the day that we agreed and
scheduled, we will charge a second delivery fee.
The delivery charges are to
doorstep only by a single-man driver. If you have any special circumstances
relating to delivery (for example you live in a flat, if there are stairs
to negotiate, if there are access restrictions, etc) please make us aware
of this at time of purchase and we shall endeavour to arrange a special
delivery for you, this may come with an additional charge, please contact
us for further information.
Our drivers are instructed
to deliver items to the door only (ground floor door if you live in apartments/flats/maisonette). If you would like the item(s) to
be placed within the property it will be at your own risk and the
agreement will be between you and the driver.
Liability for the item(s)
only applies up to your door and neither we nor any of our logistics
providers will take responsibility for any damage that may be caused to
either the item(s) or your property beyond your door caused either by you,
the driver, or both.
We strongly recommend that
you do not book fitters for your appliances until you have received,
inspected and are fully satisfied with your goods.We will not accept any
liability for losses or costs arising from a delay in having your products
fitted howsoever caused.
We will not refund the cost
of delivery in any circumstances.
6. Damaged Goods
You are required to
examine your goods thoroughly on delivery prior to signing the delivery
driver’s notes.If someone else signs on your behalf they take
responsibility and the exact rules apply as if you had signed for it
yourself.
For Graded and
Ex-display Items: If your inspection shows that an item has
damage not previously advised then you must inform the driver of this damage,
detail it on the delivery notes and contact us on 0121 328 4445 for
further instructions whilst the driver is still present. If this
occurs outside of our business hours (see contact us page) then the item
must be rejected by the customer and returned with the driver.
Customers will be liable for the cost of delivery and/or collection if
this procedure is not followed. No claims for damage(s) will be
accepted once the driver’s notes have been signed as receiving an item 'as described' or where
they have been signed as unchecked. In any case we will not accept
any claims for damage or shortages after 48 hours.
For Brand New Boxed
Items: If your inspection shows that there is damage to the
outer packaging or to the item itself, then this must be noted on the
driver’s paperwork and the item must be rejected and returned with the
driver. In all other cases, it will be deemed the item is satisfactory and
you will be responsible for the goods and as such any loss or damage to
the goods shall be at your own risk and expense thereafter. In any
case we will not accept any claims for damage or shortages after 48 hours.
We will endeavour to
replace damaged items as quickly as possible.
7. Faulty Items
If after fitting your
product you find that it is faulty, meaning your product shows symptoms of
failure preventing basic operation (this does not include any superficial
or cosmetic damages, for example scratches or dents) and you have checked
the troubleshooting section of the Product's User Manual, please contact
the manufacturer or us at your earliest convenience. Arrangements will be
made for an approved engineer from the manufacturer to visit you free of
charge.
Please note all product
guarantees’ specifically exclude faults caused by accident, neglect,
misuse or normal wear and tear, and routine maintenance.
If the product is diagnosed
as faulty by the engineer then the item will be repaired by the
manufacturer; if they cannot repair it and cannot offer a product exchange
then we reserve the right to collect and repair the item at our workshop
or at your property. If we are unable to repair the item then we
will offer, if possible, a replacement of a comparable condition and age.
If we do not have a suitable replacement, a refund will be offered with a
deduction to reflect the benefit, in terms of time, enjoyed by the
customer and costs to cover any missing accessories/components or
excessive wear and damage.
We are not
responsible for any costs associated with the de-installation and
re-installation of built-in or integrated appliances under any
circumstances.
Please note, any
faulty items have to be seen by an authorised service engineer before any
action can be taken. If your goods are not found to be faulty, a call-out
charge or a collection charge may be incurred.
We are not
responsible for any claims or losses arising from the failure of any
product. We strongly recommend you cover any contents stored or used
in our products under your home insurance policy.
Unless otherwise stated on our product listings, all products we sell are supplied for domestic/home use ONLY. Your warranty is void/invalid if products are used for anything other than domestic use i.e. commercial use.
Return to base warranty
- If you have purchased an appliance from us with 'return to base warranty'
and are unfortunate to have had the appliance develop a fault within the
warranty period then you would need to contact us to arrange a repair. We
endeavour to collect, repair and return the item within 2 weeks of the
fault being reported. Please be aware that it is your responsibility to have the item disconnected and also to be reconnected once item repaired. We do not connect/disconnect/install/remove from housing any item under any circumstance(s). The item under warranty will only be collected from the purchasers billing or delivery address and returned back there. Please have your invoice number and description of fault attached to the faulty item for collection. Where possible we will provide a temporary appliance
for you to use whilst yours is being repaired. Contact us on:
0121-3284445 (Monday - Friday 8.30-5pm) to report a fault.
8. Cancellation and Returns
In compliance with
the distance selling regulations you may cancel your order up to seven
days after receipt of your goods and receive a full refund for the cost of the
product only.
Please Note: Be
aware that items bought under auction format are not covered under the
distance selling regulations.
The goods must be
returned, at your cost, to our Birmingham
location in the same condition they were delivered to you. We may be able to collect items from you, however there would be a collection charge that you would need to pay to us before collection is arranged. The cost of collection is the true cost of us travelling to the collection address and back to our base in Birmingham.
You must not have
used them and must have kept them in the original condition they were
delivered including in the original packaging. If the product has been
removed from the original packaging in which it was supplied, we may not
be able to accept the return of these goods. If you have unpacked the
product, please check with our customer care department prior to returning
it to us.
If we do agree to
accept the return of a product that has been unpacked, then a deduction
will be made to reflect the reduced selling value of the product (if
appropriate), deduction for any missing parts or accessories and a
deduction for any damage that may have been caused during transit.
Upon satisfactory
inspection of the goods, a refund will be issued.
Please note: no
refund on the original delivery charge will be given and on items listed with free delivery we will deduct from the refund amount the cost of delivery from our base to your delivery address.
You have the right
to cancel your order at any time before goods are delivered to you for any
reason however a cancellation charge will apply if we have already
despatched the goods to cover handling, administration and restocking.
This is currently 20% of the product price.
9. Collection
Orders placed on
our website or via the Call Centre can be collected from one of our
locations.
You must provide a
telephone number if you choose to collect your goods in-store. We will
inform you of the location of the goods. If they are not located at your
desired location and you wish to collect from one of our alternative
sites, then we will endeavour to make those arrangements for you. However,
this could take a few days and you will be informed of the date your goods
will be available to collect. If we are unable to contact you we may stop
holding the goods available for you.
Once you have been
notified that goods are ready for collection, they must be collected
within 5 working days from the date of notification. You will need to take
the credit or debit card used to make payment along with an official form
of identification.
We will not be
responsible for any losses arising as a result from any delays in making
goods available for collection.
10. Removal of Old Appliance (Recycle)
If you require
removal of your old appliance you must make us aware of this at the point
of placing an order and this is subject to a charge and availability.
Please note the
charge is to book a space on the delivery vehicle and is non-refundable. No charge is made for the
disposal of your old appliance.
All appliances which
are removed will be disposed of in an environmentally friendly way and in
full compliance with the WEEE directive. We will remove your old appliance
on a one-for-one basis.
Old appliances not available for removal at the
time of delivery will not be collected and no refund will be given for the recycle charge.
Removal of your old
appliance will only be carried out if the following conditions are met;
old appliances must be:
(a) already safely disconnected.
(b) readily available outside the property for collection on the day of delivery.
(c) empty with refrigeration fully defrosted
If in the case that the
above conditions are not met, then the old appliance removal will not be
carried out and the charge will not be refunded.
11. Installation & Connection
If we offer an installation
and connection service, it will be subject to charges and availability.
Please check prices and availability prior to delivery.
We cannot
install/connect/disconnect any gas appliances, whether freestanding or
built-in. We will connect any washer, washer dryer, dishwasher, fridge
freezer or electrical cooking appliance to an existing connection and only
to a working connection point within one metre of the products permanent
position. We will not modify hoses, pipe works or cables or undertake any
carpentry or plumbing.
Installation &
Connection will only be carried out if the following conditions are met:
(a) All old appliances must be fully removed.
(b) All connection should be readily available.
(c) Access to the area should be easy accessible.
(d) Installation area should be ready and free from any clutter.
If the above
conditions are not met, then the Installation will not be carried out and
the Installation charge will not be refunded.
12. Product Descriptions
We have made every effort
to display as accurately as possible the colours of our products that
appear on this website. However, we cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the actual
product.
We will describe any damage to the visible surface (when installed) of ex-display/graded built in appliances. All ex-display/graded appliances may or may not have dents/scratches to the housing that do not affect performance nor warranty.
While we try to be as
accurate as possible, all sizes, weights and measurements quoted are
approximate.
The products sold on this
website have been designed to comply with the health and safety laws of
the UK and we cannot
warrant or represent that they comply with any health safety or other
legal requirement outside the UK.
Images on our website
have either been made accessible by suppliers, manufacturer's,
publications, publicists, or been gathered from public-domain sources. We
cannot guarantee the reliability or the accuracy of the images. Images on
our site are for the sole purpose of giving an approximate description of
the goods. Full detailed specifications are available from the
manufacturer's brochures or their websites. We will supply the product as
supplied to us by the manufacturer.
Please note: With graded and ex-display products, non essential items such as fixing screws, spanners, seals, templates, recipe books etc that do not affect performance and functionality may not be included. Contact us if you want us to clarify what may or may not be included with any products we have available.
13. Data Protection and Privacy Statement
We are committed to
protecting your privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection Act 1998). We
collect information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible service. We will
give you the chance to refuse any marketing email from us in the future.
We will never collect sensitive information about you without your
explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If
you find any inaccuracies we will delete or correct it promptly.
The personal information
that we hold will be held securely in accordance with our internal
security policy and the law. We may use technology to track the patterns
of behaviour of visitors to our site. This can include using a
"cookie" which would be stored on your browser. You can usually
modify your browser to prevent this happening.
In order to prevent
unauthorised access to the data, which you have provided to us, we follow
strict security procedures in the storage and disclosure of information.
From time to time industry regulators and our auditors may require us to
disclose some or all of the information for legal or regulatory purposes.
Under the Data Protection
Act, you have the right to see any data that we hold about you and to
object at any time to the use of your data. We hold data to primarily validate
delivery details and manufacturer warranties. We may, at a future date,
wish to contact you with selected product offers, which we think, may be
of interest to you. If you would prefer not to receive such offers or wish
to know what data we hold against your name, please write to our Customer
Service Department,Washcraft Appliances (UK) Ltd, St Clements Road,
Nechells, Birmingham, B7 5AF to request this information.
All our competitions and
promotions are open to residents of the United Kingdom only. Our
employees and their immediate families are ineligible to enter; our
affinity partnerships are also excluded from entry. We accept no
responsibility for late or lost email registrations. We reserve the right
to withdraw or amend the competition at any time and all rule amendments
are retrospective. Providing false or incorrect information will
invalidate your entry. We reserve the right to publish the winners name
for future promotions. All prizes are non-negotiable, non-transferable and
non-refundable. Cash alternative are not available for prizes. Our
decision is final and we will not enter into any negotiations regarding
rules or awards. Entry is conditional upon acceptance of the terms and any
entry is viewed as your acceptance.
Some important facts about the SafeGuard warranty are
summarised below. This summary does not describe all the terms and
conditions. Please take time to read the warranty document which will
be given at the time the warranty is issued by the
Administrators (Corporate Support Solutions and not Kingdom
Appliances) to ensure you understand the cover it provides.
The warranty covers
the costs of parts and labour and callout charges should any covered
component suffer the sudden stoppage of its normal functions necessitating
repair or replacement to resume those functions. The cover provided is
subject to the terms, conditions and exclusions contained within your
warranty document.
Your cover is valid for
12, 24, 36 or 48 months as detailed on your application form.
Please refer to the
application form, which is given to you when the warranty is issued, which
will detail the period of cover and the options you have selected.
Features and benefits
included automatically: The warranty provides cover against
Mechanical / Electrical Breakdown of an appliance(s) identified on your
warranty schedule. Cover includes parts, labour and callout charges during
normal working hours (9am -5pm Monday to Friday) subject to the terms, conditions
and exclusion of your warranty. (Please refer to the "What is
Covered" section of the warranty document for full details)
Significant and/or unusual
exclusions: The warranty does not provide cover for;
Callout charges
where a fault cannot be found with the Product.
Consumable or
auxiliary items e.g. batteries, scart leads or any Accessories or
peripherals that were not part of the original Product offering at the
time of purchase
Accidental damage.
Use of the Product
by anyone other than You or your immediate family living at the address
named on the Service Agreement.
Failure to comply
with the manufacturers instructions for the care of the Product.
A Product installed
in a commercial environment or where the level of use is deemed beyond
normal domestic use.
A Product that does
not meet the current electrical regulations in force at the time.
Costs not authorised
by the Administrator or its appointed engineers.
Faults relating to
the installation of the Product.
Deliberate damage or
neglect of the Product.
Claims for
rectifying maladjustment or incorrect configuration or setting of manual
controls.
Damage caused by
foreign objects or substances.
Faults known to You
before commencement of cover under Your Warranty.
Work, which relates
to a manufacturer recall.
Repair to or Damage
of a cosmetic nature caused by but limited to denting, scratching,
chipping, staining, and rust or corrosion.
Routine maintenance
of the Product, supplies or service in Your Home.
Claims arising from
the interruption, failure, disconnection or power surge in the power
supply to Your Home however caused or due to inadequate ventilation of
the Product.
Claims arising as a
result of normal wear and tear (e.g. belts, fuses, seals).
Total loss of use of
the Product due solely to the non availability of replacement or
substitute parts, in which case We shall offer settlement based on a
Product of equivalent or similar specification.
Consequential loss
of any type.
Please refer to the
“WHAT IS NOT COVERED” section of the warranty document for full
details
