Frequently Asked Questions

At the present time we only offer a limited service for in-store customers only. We hope to extend this service in the near future and will keep you posted.

If you prefer to collect your item(s) then you will be provided with this option on checkout. You must leave a telephone number so we can contact you and arrange for your order to be available at your preferred collection location (Birmingham or Leamington) free of charge!

We provide an additional service to take your old appliance away for you to be recycled at the same time as delivering your new one.  There is a small charge for this service to cover transportation costs (space on vehicle) and no charge is made for the disposal of your old appliance.  For your peace of mind, all appliances removed are subject to recycling and disposal processes in full compliance with the WEEE directive.

The item to be recycled must be outside the property we deliver to on the date of delivery.  If the item is not ready for collection then you will have to find alternative means to recycle it as we cannot do another trip to collect it.  Please note that the recycle charge of £9.99 is non refundable (see terms & conditions).

The simple answer to that would be, yes. However, you must be aware that anyone who signs on your behalf takes full responsibility of accepting the order and the exact rules apply as if you had signed for it yourself.

For Graded and Ex-display Items: If your inspection shows that an item has damage not previously advised then you must inform the driver of this damage, detail it on the delivery notes and contact us on 0121 328 4445 for further instructions whilst the driver is still present. If this occurs outside of our business hours (see contact us page) then the item must be rejected by the customer and returned with the driver.

For Brand New Boxed Items: If your inspection shows that there is damage to the outer packaging or to the item itself, then this must be noted on the driver’s paperwork and the item must be rejected and returned with the driver.

We accept all major credit and debit cards including Visa, Mastercard, Visa Delta, Maestro, Solo but not American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address. There are no surcharge on payments made by credit card so no hidden costs here!

As a valued customer, you can cancel at any time preceding despatch of your goods. A small charge may be payable if the cancellation request is received after we have instructed our warehouse to ship your order. (This will be due to the shipping company already having loaded your item onto their vehicle and a delivery job being raised.)

Yes. If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery and any monies paid will be returned within 30 days. See our Terms & Conditions for full details.

Terms & Conditions can be viewed by clicking here.

All products come with 12 months manufacturer's warranty unless specified otherwise.

Of course you can! For extra peace of mind we provide you with the option to purchase an Extended Warranty with protection up to 5 years on a new for old basis if your item cannot be repaired. Let's face it, sometimes the unthinkable occurs and a product may fail and knowing your luck it's when the manufacturers guarantee has expired! For details on Extended Warranties please click here or contact our Sales team on 0121 328 4445 for total ease of mind to make the unthinkable, unthinkable!

We always offer the best deals at the best price. We always try to offer additional discounts on multiple items. Please ring our sales team with your order and see what discounts may be available.

There is nothing we can't cater for. (We hope!) Please call us on 0121 328 4445 to find something that you cannot see on our website.

If your item develops a fault please contact the manufacturer in the first instance. If you experience any difficulties with the manufacturer then please contact us. Please refer to our Terms & Conditions for full details.

Have you ever wondered what happens to leading High Street retailer's stock that is transit damaged, refused by customers or returned in line with a 30 day no quibble customer return policy? they come to us! These are known as graded products and we have specialised in the sale of these heavily discounted products since our formation. Whatever their history, all products are fully tested to ensure they conform to manufacturer specification and performance and carry a standard 12 months manufacturers guarantee. We take great pride in accurately describing any blemishes or marks on our graded products we can prove this please see over 10'000 feedbacks left for us on our ebay stores: kingdomappliances, kitchens-and-more, whitegoods_warehouse.

An ex-display product has been on display either at our showrooms or at leading High Street retailer showrooms and is a great way of bagging a bargain new appliance! Great care is taken to ensure we report accurately any marks or blemishes, we can prove this... please see over 10'000 positive feedbacks left for us by previous customers on our ebay stores: kingdomappliances, kitchens-and-more and whitegoods_warehouse.

We have built a strong reputation for offering top brands at low, low prices. We do this by specialising in the bulk-buying of sale and of end of line products directly from manufacturers, and taking discontinued, surplus and ex-display stocks from High Street retailers. Our strength also comes from another very specialised area of the industry have you ever wondered what happens toleading High Street retailer's stock that is transit damaged, refused by customers or returned in line with a 30 day no quibble customer return policy? they come to us! These are known as graded products and we have specialised in the sale of these heavily discounted products since our formation.

Unlike many e-retailers, we do not show thousands of products which are simply offered in the hope the manufacturers have them in stock when a customer places an order. Instead our philosophy is very simple don't delay take it today! That is why ALL products offered on-line are physically held in stock and are ready for immediate collection.

• We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
• The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
• In order to prevent unauthorised access to the data, which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
• Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We hold data to primarily validate delivery details and manufacturer warranties. We may, at a future date, wish to contact you with selected product offers, which we think, may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to our Customer Service Department,Washcraft Appliances (UK) Ltd, St Clements Road, Nechells, Birmingham, B7 5AF to request this information.
• All our competitions and promotions are open to residents of the United Kingdom only. Our employees and their immediate families are ineligible to enter; our affinity partnerships are also excluded from entry. We accept no responsibility for late or lost email registrations. We reserve the right to withdraw or amend the competition at any time and all rule amendments are retrospective. Providing false or incorrect information will invalidate your entry. We reserve the right to publish the winners name for future promotions. All prizes are non-negotiable, non-transferable and non-refundable. Cash alternative are not available for prizes. Our decision is final and we will not enter into any negotiations regarding rules or awards. Entry is conditional upon acceptance of the terms and any entry is viewed as your acceptance.