FAQ

At the present time we only offer a limited service for in-store customers only. We hope to extend this service in the near future and will keep you posted.

If you prefer to collect your item(s) then you will be provided with this option on checkout. You must leave a telephone number so we can contact you and arrange for your order to be available at your preferred collection location (Birmingham or Leamington) free of charge!

We provide an additional service to take your old appliance away for you at the same time as delivering your new one.  There is a small charge for this service to cover transportation costs and no charge is made for the disposal of your old appliance.  For your peace of mind, all appliances removed are subject to recycling and disposal processes in full compliance with the WEEE directive.

The simple answer to that would be, yes. However, you must be aware that anyone who signs on your behalf takes full responsibility of accepting the order and the exact rules apply as if you had signed for it yourself.

For Graded and Ex-display Items: If your inspection shows that an item has damage not previously advised then you must inform the driver of this damage, detail it on the delivery notes and contact us on 0121 328 4445 for further instructions whilst the driver is still present. If this occurs outside of our business hours (see contact us page) then the item must be rejected by the customer and returned with the driver.

For Brand New Boxed Items: If your inspection shows that there is damage to the outer packaging or to the item itself, then this must be noted on the driver’s paperwork and the item must be rejected and returned with the driver.

We accept all major credit and debit cards including Visa, Mastercard, Visa Delta, Maestro, Solo but not American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address. There are no surcharge on payments made by credit card so no hidden costs here!

As a valued customer, you can cancel at any time preceding despatch of your goods. A small charge may be payable if the cancellation request is received after we have instructed our warehouse to ship your order. (This will be due to the shipping company already having loaded your item onto their vehicle and a delivery job being raised.)

Yes. If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery and any monies paid will be returned within 30 days. See our Terms & Conditions for full details.

Terms & Conditions can be viewed by clicking here.

All products come with 12 months manufacturer's warranty unless specified otherwise.

Of course you can! For extra peace of mind we provide you with the option to purchase an Extended Warranty with protection up to 5 years on a new for old basis if your item cannot be repaired. Let's face it, sometimes the unthinkable occurs and a product may fail and knowing your luck it's when the manufacturers guarantee has expired! For details on Extended Warranties please click here or contact our Sales team on 0121 328 4445 for total ease of mind to make the unthinkable, unthinkable!

We always offer the best deals at the best price. We always try to offer additional discounts on multiple items. Please ring our sales team with your order and see what discounts may be available.

There is nothing we can't cater for. (We hope!) Please call us on 0121 328 4445 to find something that you cannot see on our website.

If your item develops a fault please contact the manufacturer in the first instance. If you experience any difficulties with the manufacturer then please contact us. Please refer to our Terms & Conditions for full details.

Have you ever wondered what happens toleading High Street retailer's stock that is transit damaged, refused by customers or returned in line with a 30 day no quibble customer return policy? they come to us! These are known as graded products and we have specialised in the sale of these heavily discounted products since our formation. Whatever their history, all products are fully tested to ensure they conform to manufacturer specification and performance and carry a standard 12 months manufacturers guarantee. We take great pride in accurately describing any blemishes or marks on our graded products we can prove this please see our feedback on ebay: kingdomappliances.

An ex-display product has been on display either at our showrooms or at leading High Street retailer showrooms and is a great way of bagging a bargain! Great care is taken to ensure we report accurately any marks or blemishes. we can prove this. please see our feedback on ebay: kingdomappliances.

We have built a strong reputation for offering top brands at low, low prices. We do this by specialising in the bulk-buying of sale and of end of line products directly from manufacturers, and taking discontinued, surplus and ex-display stocks from High Street retailers. Our strength also comes from another very specialised area of the industry have you ever wondered what happens toleading High Street retailer's stock that is transit damaged, refused by customers or returned in line with a 30 day no quibble customer return policy? they come to us! These are known as graded products and we have specialised in the sale of these heavily discounted products since our formation.

Unlike many e-retailers, we do not show thousands of products which are simply offered in the hope the manufacturers have them in stock when a customer places an order. Instead our philosophy is very simple don't delay take it today! That is why ALL products offered on-line are physically held in stock and are ready for immediate collection.