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We will be closed for business over Easter from end of business on Thursday 17th April until Tuesday 22nd April 2014.   Call on 0121-328-4445 (Monday-Friday 8.30-5pm) if you have any enquiries or you can send us a query through our 'Contact Us' page and we will get back to you as soon as possible.             All orders are delivered within 10 working days of us receiving your order.  Express delivery available at extra charge.    










What is it?.

Once you have bought product protection, you  simply do not need to worry about paying for repairs or call out  fees should your product develop a fault.

What does Product Protection actually cover?

Repairs  or replacement costs following mechanical or electrical breakdown.

Are all costs paid for?

Yes.  Call out, labour, transportation and replacement parts and VAT.

How do I make a claim?

You simply call the warranty administrators  on 0870 787 1089 to register a claim, opening hours are  9am - 5pm Monday to Friday.

Who are the administrators of the scheme

Corporate  Support Solutions are specialists in warranty administration and claims  management; they offer exemplarily levels of customer service and are always  there to help if you have any queries regarding the cover provided.

Corporate Support Solutions Limited are  authorised and regulated by the Financial Services Authority  (Registration Number 314965)

Who carries out repairs?

Repairs are carried out by your local  authorised service agent or product manufacturer who will be  equipped and trained to provide the required service.

What if the product cannot be repaired?

If this is the case, or it is beyond  economical repair the plan will cover the cost of a replacement product,  matching the specification of the original product.

Who pays for any service costs?

The warranty will cover all services costs  and will pay your repairer directly; there is nothing for
you to pay. Once you have taken to the cover you can be assured of complete  protection.

Are their any exclusions?

Yes,  but kept to a sensible minimum. Cover does not include cleaning, tuning,  batteries,
blockages, misuse or accidental breakage and  the like. Your household insurance may give you cover against  accidental breakage, fire, theft, flood.




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